| My Account |
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| How do I create an account? |
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1) Click on the following link "My Account / Order Status". .
2) Enter your e-mail address.
3) Select "I am a new customer."
Then simply follow the prompts to complete setting up your account. |
| How do I edit my account information? |
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| How much is my shipping? |
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To see shipping prices, please click here: Shipping Costs. |
| I forgot my password. |
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Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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Please see the "Our Guarantee" page for complete details about returning a product. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact our Customer Care department (Customer Care) within 72 hours of receiving the product. |
| What is your return policy? |
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Please see the "Our Guarantee" page for complete details regarding our return policy. |
| When will my order ship? |
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Orders typically ship within 2 business days of being placed online. If you supply an e-mail address when placing your order, you will receive tracking information via e-mail within 24-48 hours of shipment (if tracking information is available). You may also call our Customer Care department (Customer Care) to obtain tracking information. Please allow up to three weeks to receive your order. |
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